The notes and letters on this page represent only a few of the many encouraging and heartwarming responses we have received from our customers over the years. All names have been purposely omitted to protect their privacy.
"I just wanted to take a quick moment to say thank you to you and the guys
of Veteran Ed's for all that was done for us on Tuesday. We greatly appreciate
the quick response to have someone come to our home the same day of our claim,
as they arived by 4:45 pm. I want to also point out how professional and
courteous they were and went to a great extent to ensure we knew we were the
priority and that we would be taken care of completely and fully before they
left. Knowing it was Halloween night and that my family was in the midst of
carving pumpkins and getting ready to trick-or-treat, and only imagining that
they should be doing the same with their families, my husband and I said that
we were fine with them surveying the damage, ensuring the source / cause of the
damage had been located, stopped and contained and then to revisit the
situation the next or following days. But the guys were very specific to
reassure us that this was their job and part of their Emergency Services that
they would not leave until everything was okay or we specifically wanted them
to leave...even if it was Halloween night."
"I wanted to extend my thanks on how you are handling this claim. The
insured let me know that this was their first experience with a structure claim
and he and his wife are "blown away" with your response and
attentiveness to their situation. He states how impressed they are with the
quality of your service and your attention to details. i can't thank you enough
for taking ownership of the claim and making such a positive impression on
these insured's. I am sure that as a result of the claim, they will keep
renewing and telling everyone they know about all of us. Thanks again."
"I want to write this letter to thank the employees from your company who
worked on my home due to the recent water damage I had. from the start to the
finish the employees have been nothing but professional and pleasant for work
with. Again I want to say thank you for making this experience a better one and
for the professionialism that your employees have and their work ethic."
Serving Orange, San Bernardino,
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